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One connected feedback loop, from voice to visible progress.

Viewee brings feedback, themes, actions and evidence together in one clear, connected record.

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The Viewee Loop
One continuous record
Voice
Residents, families & staff
Theme
Patterns across feedback
Action
Owned, with a due date
Evidence
Proof of what changed
Actions
From feedback this week · Maple House
Loop closing
Follow up with Mrs Fry's family
From a visit comment · 2 days ago
Overdue
Review evening meal choices
Recurring theme · 4 mentions
Open
Add a quiet activity slot
Evidence attached
Done
Your service · this week
Review evening mealsOpen
Follow up with a familyOverdue
Add a quiet activity slotDone
New feedback
Just now · by QR
Voice
Residents, families & staff
Theme
Patterns across feedback
Action
Owned, with a due date
Evidence
Proof of what changed

Feedback only matters when it leads somewhere.

Capture what people share. Understand what it means. Act on what matters. Keep a clear record of the difference made. And when someone asks how you know, a family, a board, an inspector, the loop is the answer, already written down.

Voice Theme Action Evidence

Every voice, in one place.

Capture feedback from residents, families and staff through QR codes, links and mobile-friendly forms. Let people share openly or anonymously.

Share your feedback
Maple House
Print, place and collect on the spot
Put it at your entrance, in rooms or on the visitor book. No app to download.
Download poster

Concerns surface early.

Emerging themes
This month · across 4 services
MealtimesEmerging18
Activities13
Staff communication9
Garden & outdoors4

See the patterns, not just the comments.

Recurring feedback becomes clearer over time, helping teams spot themes, understand where attention is needed and focus on what matters first.

Themes build automatically Concerns flagged early Nothing relies on memory

See what better follow-through can look like.

A preview of how Viewee helps teams capture feedback, act sooner and build evidence of improvement.

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Care home
Provider logo
40%
faster follow-up

Faster follow-up on feedback

Maple House reduced the time to action feedback.

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Preview only

Owned actions, provable improvement.

Turn themes into owned actions and keep a clear record of what changed, ready to show teams, families and quality reviewers.

Actions
From feedback this week · Maple House
Stagger lunch sittings, Maple unit
Recurring theme · 18 mentions
Open
Follow up with Mrs Fry's family
From a visit comment · 2 days ago
Overdue
Add a quiet activity slot
Evidence attached
Done
3 open1 overdue12 done this month

Built to fit care, not complicate it.

A clearer feedback loop, without changing everything else.

Viewee gives teams one place to capture feedback, spot themes and follow through on action. Start with QR codes, links and exports, then connect Viewee more deeply as your needs grow.

Talk through your setup
Resident, family & staff feedback
Viewee
Themes, actions & exportable evidence

Start well, with the right support behind you.

We help you shape the feedback journeys that matter, prepare your team and get your first service live with confidence. From there, Viewee helps you learn what's working and where to focus next.

See the rollout plan
1Choose feedback journeys
2Set up your service
3Bring your team on board
4Review themes and act

Feedback should feel safe to share and simple to govern.

Viewee is designed to give the right people access to the right information, while helping residents, families and staff share feedback in the way that feels appropriate to them.

Explore our trust roadmap
Trust roadmap Status, not certifications
Role-based accessIn the product
Anonymous feedback optionsIn the product
Cyber EssentialsTargeting
ISO 27001Planned
UK data-hosting approachPlanned

Turn feedback into a clearer quality story.

Connect feedback to themes, actions and completion in one place. Viewee helps your team show what was heard, what changed and how improvement has been followed through.

See an evidence example
Feedback receivedTheme: MealtimesAction ownedFamily updatedImprovement completed
42
Feedback received
31
Actions completed
4
Open actions
31 of 31
Linked to feedback

Begin where the need is greatest.

Start with one service, one feedback journey or one team. Once the process is working well, bring the same visibility and follow-through across more services.

Explore multi-site oversight
Maple House1 service
3 servicesSame loop
12 servicesGroup view
Feedback Owned actions Progress & evidence

One feedback loop, across the care you provide.

Viewee helps teams listen well, act clearly and show progress across care homes, domiciliary care and supported living.

Care homes

Keep every voice in view.

Bring resident, family and staff feedback together, with clear actions for the people who can make a difference.

Explore care homes
Domiciliary care

Stay connected beyond the service door.

Bring feedback from people supported at home, families and care teams into one clear view.

Explore domiciliary care
Supported living

Make everyday feedback easier to act on.

Keep the people you support involved in the small changes that make life work better.

Explore supported living

Leading more than one service? Compare themes, actions and progress across services, while keeping ownership with each local team.

Explore multi-site oversight

See Viewee with your own service.

Start free in minutes and see how feedback can become clearer action and visible progress across your service.

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