Four pieces that add up to inspection-ready, kept automatically as the loop runs.
Every step in the loop is time-stamped as it happens: feedback in, theme created, action assigned, status changed, completed. No one writes the log; working writes the log.
Evidence isn’t a binder you assemble, it’s the loop, remembered.
Every record kept becomes part of the same connected trail, so better care is easier to show, not just do.
Listening and responding to people's feedback is a named part of how care services are assessed, by CQC in England, the Care Inspectorate in Scotland, Care Inspectorate Wales, and RQIA in Northern Ireland. Viewee keeps the evidence of both the listening and the responding, ready to export.
When a concern becomes a formal complaint, the same connected record shows what was raised, what you did and what changed, the trail your complaints procedure (and CQC Regulation 16, or your national regulator's equivalent) expects you to keep.
A sample visit at Maple House, a fictional care home.
The question that used to mean a long night with ring binders.
One export: themes raised, actions taken, dates and owners, in order.
Pick any improvement and walk the chain end to end, because it was never broken.
Start free in minutes and see how feedback can become clearer action and visible progress across your service.
Essential ones make Viewee work; optional analytics cookies help us improve it. You choose. Cookie Policy.
