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For domiciliary care

Connected beyond the service door.

Visit-level feedback from clients and families, and a dispersed team that still hears it, one loop across every doorstep.

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This week at Quanta Home Care
Morning call windows In progress
Visit feedback 24 this week
Carer continuity New theme
Journeys · Quanta Home Care
Home folder QR
In every client’s folder
Active
Family text link
After the first visit, then [monthly]
Live
Monthly check-in
Email round-up link
Live
Every doorstep, the same loop.
Collect

Feedback at the doorstep.

There’s no lounge and no noticeboard, care happens behind hundreds of doors. A QR in the home folder, a link by text or newsletter: clients and families share in the moment, or after you’ve gone.

Explore feedback collection
Act

The office and the road, aligned.

A theme spotted in the office becomes an action a carer sees on their phone between visits. Changes reach the whole round without depending on everyone passing through a staff room that doesn’t exist.

Explore actions & improvement
Actions · this week
Confirm morning call windows
Coordinator · due Friday
In progress
Update visit notes template
Completed with note
Done
Carer continuity review
Rota lead · due [date]
To do
Visible on every phone, not one noticeboard.
Fit for this setting

Built for care that travels

The visit
A client scans the folder QR after breakfast, thirty seconds, done.
Between visits
A daughter shares by text link, the 8am call keeps slipping to 9.
The office
Across rounds, a theme: morning call windows. Now it’s a pattern, not a phone complaint.
The round
The fix reaches every carer’s phone, no depot meeting required.

Care happens behind many doors, the loop is how it stays one service.

Everything captured here builds the evidence trail your quality reviews and inspections draw on.

One loop across every round.

Clients, carers and coordinators, the same loop from three seats.

Easy to say, even from far away

Clients share at the doorstep; families share from another town. QR in the folder, link by text, and anonymity when the relationship makes honesty awkward.

Folder QR for in-the-moment feedback
Text and email links for families
Anonymous by choice, always
Voices in · this month
Clients
Via folder QR
24 responses
Families
Via text & email links
24 responses
Anonymous
Chosen by responders
40%
Counts are 24 tokens, your data fills them.

“We don’t share a staff room, some weeks we barely share a postcode. The loop is our noticeboard now.”

CC
[Care Coordinator]
Quanta Home Care, sample provider

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